Poor communication can lead to demotivated staff and frustrated employers.
Among the top reasons for failed communication are:
- Preconceptions and bias - this is where one or both parties have strong opposing opinions or make assumptions about the other person without taking the opportunity to listen with an open mind.
- Personality issues - personality clashes can make it difficult for people to converse. Such issues need to be dealt with as soon as they become apparent, otherwise the rest of the workplace will suffer.
- Environment - the environment in which we communicate influences the quality of the communication. Talking in a noisy dairy or beside a running tractor is likely to mean people find it difficult to listen. Other distractions such as pens or mobile phones also detract from effective communication.